Payment & Refund Policy

At Eklavya Packers and Movers, we believe in complete transparency and fairness when it comes to payments and refunds. This Payment & Refund Policy explains the terms related to service charges, payment methods, advance amounts, cancellations, and refund eligibility to ensure clarity and trust throughout your relocation process.

To confirm a booking, customers may be required to pay an advance amount, which helps us allocate manpower, arrange vehicles, and plan logistics for the scheduled move. The remaining balance must be paid as per the agreed terms, either before loading, during transit, or upon delivery. All charges are clearly communicated in advance, and we do not levy hidden or undisclosed fees.

Payments can be made through approved modes such as cash, UPI, bank transfer, or other digital payment methods as informed at the time of booking. Customers are requested to ensure timely payment to avoid service delays or cancellation. In case of non-payment or delayed payment, the company reserves the right to suspend or withhold services until dues are cleared.

Refunds are applicable only if the service is canceled by Eklavya Packers and Movers due to unavoidable operational reasons. If a customer initiates cancellation after booking confirmation, cancellation charges may apply depending on service preparation, vehicle arrangement, and manpower deployment already completed.

Any eligible refund will be processed within a reasonable timeframe and credited through the original mode of payment. Refund processing time may vary depending on the payment method and banking procedures. We aim to resolve all refund-related matters fairly and professionally.

For any queries, concerns, or clarification regarding payments, billing, cancellations, or refunds, please contact us using the details below:

Phone: 9034767001
WhatsApp: Chat on WhatsApp
Email: eklavyamoversandpackersgurgaon@gmail.com